Each product is printed to order, so unless there is a fault with the item, we don’t accept returns or exchanges.
If products are returned due to delivery failure, we will contact you to let you know, and to arrange redelivery. The shipping costs will need to be paid again.
Whilst rare, it does occasionally happen that a product is faulty. Simply email a photo and description of the fault and we’ll arrange a replacement or refund. We would also require a receipt or proof of purchase.
Product faults reported 24 days after dispatch can only be replaced and not refunded.
Once the photo and description of the faulty product is received and inspected, we will notify you of the approval or rejection of your replacement or refund.
If approved and a refund is preferred, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds for faulty items
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
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