Our Terms of Service

These terms and conditions comply with Australian legislation and are designed to ensure that our customers can shop easily and with confidence.

These terms and conditions only apply to all sales placed either online, by telephone or in writing, unless otherwise stated. 

Pricing

All prices are in Australian dollar (A$), inclusive of GST which is currently at 10%. Any exceptions will be clearly marked on the website where relevant. Prices may be subject to change without notice, but we will only alter the price after we have confirmed your order, if is to your benefit.

Payment

You may pay by any major credit card or debit card or PayPal.

Reflections by Aweni Adams may collect your payment details. By submitting these details, you agree that Reflections by Aweni Adams will use these details to process your order.

Returns

Product are printed to order, so unless there is a fault with the item we don’t accept returns.

If a parcel shipped to you is returned due to delivery failure, we’ll get in touch to let you know. If we don’t receive instruction on what to do with the parcel after 14 days, we’ll assume it is no longer required and the products will be donated to charity. 

Product availability

Items shown on this website may not always be in stock. If any of your chosen items is not in stock, you will be advised of our best estimate of availability and delivery date at the time you place your order. Please note that an indication of such dates is an estimate only, and may be subject to change without notice, and does not constitute a contractual obligation by Reflections by Aweni Adams  to supply goods by a certain date. However, if availability is unduly delayed, we will use our best endeavours to keep you informed.

Product images and descriptions

Please note that the colour of images shown on this website may vary slightly due to photographic lighting sources, your monitor settings and, or web design process.

Item descriptions are taken from our suppliers and are, to the best of our knowledge, as accurate as possible. We occasionally check with suppliers to make sure our descriptions are accurate but cannot guarantee that all product descriptions are accurate at all times. If you are in doubt, or have any questions about product descrip­tions, we advise you to contact us to check the information is accurate.

Accepting orders and security

When you place an order, either online, by telephone or in writing, we will treat it as an offer to buy. If we accept your order, we will send you a confirmation email with your order number, at which point we make a legal contract with you. However, we will be entitled to refuse to accept your order if we feel it necessary, in which case we will email you as soon as we can to let you know.

All order details are confirmed by you when your order is placed, including the billing address, shipping address, and items ordered. When you receive your email confir­mation, you will have an opportunity to check these details are correct to make any amendments before the order goes into production. You must contact us within 6 hours of placing your order to make any changes, after this period, no changes can be made. Reflections by Aweni Adams cannot replace or refund any orders that are incorrect if they have been printed by our supplier according to the details you confirmed when the order was placed.

In deciding whether to accept your order we may use the information you have given to us, or we already hold about you, or which we receive from any enquiry we may make with various agencies, to confirm your identity. This assists us to protect you and us from fraudulent transac­tions. If we decline your offer on security grounds we may contact you to seek an alternative payment method.

Order processing

An order will not be processed until it has been paid in full. This means that, orders are processed from the date and time of payment received, not the date and time it was placed. Our processing cut-off time is 9pm AWST, and all orders paid for after this time will be processed the next working day. 

Our quoted turnaround time is 3 to 5 working days. A working day starts at 9am and ends at 5pm, Monday to Friday. Bank Holidays are not included as a working day. This turnaround time is not to be taken as a guarantee of production times and should be taken as an estimate. No compensation will be offered for any orders that fall outside of this production estimate.

Delivery

All prices exclude deliver, and we ship worldwide.

Only recorded delivery option is available.

Our deliveries are contracted to outside carriers who deliver Mondays to Fridays (excluding public holidays) between the hours of 8:30 AM and 5:30 PM.

Some deliveries must be signed for and you should keep your receipt. If goods are showing obvious signs of damage in transit upon receipt, please refuse to accept the delivery.

No compensation will be offered for any orders that take longer than the quoted times to be delivered. These quotes are based on estimates from our couriers and as such they should not be taken as a guarantee of delivery.­ 

Cancel­lations

Due to the bespoke nature of most of the products we sell, all cancel­lations must be requested within 6 hours of your order being placed. After this time, your order will have entered production. If your order has already entered production within 6 hours of your order being placed, then acceptance of cancellation requests will be made at our discretion.­ 

If your product, print, embroidery or any other embel­lis­hments are defective in any way, please refer to our Faulty Goods policy.­ 

Occasionally we may need to contact you about your order so please make sure the email address you have registered with is monitored. If we do not receive any response from you regarding the order after a 1.5 week period, we will cancel it and refund to the original payment method. If you have ordered multiple products we will process, print and pack as normal – only the products we are contacting you about will be cancelled and refunded, the rest will be shipped after the 1.5 week period.

Reflections by Aweni Adams’­s cancel­lations policy does not affect your Statutory Rights.

Transit damage

All goods are examined in detail prior to despatch to ensure that they leave our warehouse in perfect condition. However, transit damage unfor­tunately can occur. If your purchase is showing obvious signs of transit damage upon delivery, please refuse to accept delivery and notify us immediately. If damage is only evident upon opening of packaging, then you must inform us within 24 hours of receipt. In either case, we will then arrange re-delivery of replacement goods as soon as possible.

Faulty goods

If your goods develop a fault within 20 days of delivery (including goods delivered with a print or manuf­ac­turing fault), the goods may be returned for either refund in full, or replacement. Replacement only is offered after 20 days and before 9 months.

In all queries relating to faulty goods we require customers to provide photographic evidence so we can investigate the issue. Once a photo has been received we will investigate and decide whether to accept or reject your claim of a fault. Please note that these promises do not apply to faults caused by accident, neglect or misuse.

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Legal

Sales on this web site are governed by Australian laws and you agree to submit any dispute to the non-exclusive jurisdiction of the Australian courts. All orders are subject to these terms and conditions and no amendments will be accepted by us. These terms and conditions do not affect your legal rights.

These terms and conditions cover Reflections by Aweni Adams. Any other web sites to which you link from this site may be governed by their own terms and conditions. We accept no respon­sibility or liability for the content of web sites which are not under our control.

We are required by law to tell you that sales can be concluded in English only.

Reflectionsbyaweniadams.com is a trading name of Reflections by Aweni Adams ; Marmion, Perth, WA. PO Box 2068 Australia.

We do not guarantee that this web site will be compatible with all customers computers.

Copyright

Reflections by Aweni Adams owns exclusive copyright on every artwork, design, and poetry on this website. By clicking on this website, you agree not to adapt, alter, or create any derivative work from any material on this site, or to restrict or inhibit the use or enjoyment of this site by anyone else. It is not permitted to create any link to or from this website without our prior written consent.